Online Health Consultations

Posted by Kim
March 23, 2020

A temporary measure throughout the Covid-19 Pandemic.

Taking your healthcare, online!

Due to the unprecedented outbreak of Covid-19, we are respecting government guidelines and closing the clinic temporarily, to help keep our community safe.

Although we are not offering in-person clinic visits at this time, we are now offering online, telehealth consultations.

What does this mean?

These are 30 minute online, video consultations which we are offering to existing patients.

We will :

  • Do a full health consultation
  • Do a tongue diagnosis Create a unique acupressure Point prescription when I will talk you through where to find the point and how to activate it for best effects.
  • Include diet, lifestyle and AcuAroma (aromatherapy) suggestions.

With this, you will he sent through the post 2 weeks supply of Acupressure Freckles ( ) so you have complete control over your self-care, acupressure regime to help mitigate any of the issues you’re struggling with.

Even if this is general well-being, it’s a beautiful act of self care you can be doing to help you through these difficult times!

How to book an appointment?

Same way as always! Simply navigate to the online booking site: and book an appointment. All information about this treatment will be sent to you after this time.

How to Join Your Online Appointment

Let’s get you connected for that upcoming video call!

If you have received an Appointment Reminder email that was sent to you by your provider, it will include a direct link to login into your My Account area and get ready for your upcoming online appointment.



What’s the alternative?

Alternatively, you can access this same area by logging into your account by visiting your clinic’s Jane site, using the Sign In/Sign Up button in the top right-hand corner.

The URL to the clinic’s Jane site will looking something like— often, clinics will include a direct link to their Jane online booking site on their website, but you can always ask if you are unsure!

Once you have logged into your account, you will want to navigate to the Upcoming Appointments tab on the lefthand side, then click the blue Join Call button next to today’s appointment.

On the next page, you will see a quick reminder to use the right browser and a fast internet connection for the video call. Jane and the clinic will need your consent before your video call begins. To provide it, click the I Consent button.


Starting the Call

This will start the call in a separate window.

Once you have joined the call, you will be able to:

  1. Mute or unmute your audio
  2. Enable or disable the video camera
  3. Send messages to the other participant

Heres what each of the icons do, starting from the left:

  • Screen share – A picture is worth a thousand words and sharing your screen with your practitioner helps share that information easier!
  • Raise hands – Click this to politely let the practitioner know that you want to speak.
  • Text Chat Window – Use this to chat with your practitioner through text and emojis
  • Mute/Unmute – Great for those moments when you need to mute sounds during the call
  • Leave call – When you’re finished with your call, click here or simply close the tab.
  • Enable/Disable video – Click here to enable or disable your video
  • Tile View – Tile view lets you see everyone side by side

More Actions

  • Profile – Want to change your name in the chat
  • Change video quality (High, Normal, Low, Low bandwidth) – If you’re finding the video a little choppy, lower the video quality here to help maintain a smooth online appointment
  • View full screen
  • Blur my background – Great little beta feature to hide your background. You’ll still show up but we’ll do our best to hide everything around you
  • Settings – Opens the window to see all the settings mentioned above

When you are ready to end the call, click the red Leave Call button at the bottom of the screen.

Your privacy is paramount

For your security and privacy, Jane’s Online Appointment is not designed to record or store audio or video and all electronic audio and video communication will be encrypted in transit.


About Kimberley

Kimberley, Acupuncturist and Clinic Director at Life + Lemons, is a registered TCM (Traditional Chinese Medical) Acupuncturist, passionate about helping women reclaim their feminine edge. After graduating with a First Class Honors in York, she has undertaken specialist training in the area of pain management, natural conception, IVF support, menopause + pelvic pain (endometriosis/dysmenorrhea).


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Life + Lemons have the utmost respect for your privacy and you can rest assured that your information will never be passed on to any 3rd party. We endeavour only to contact you intermittently with relevant information. For more information, please see our privacy policy.

Book your discovery call

We are now taking new patients and offering a free 20 minute discovery consultation giving you an opportunity to speak to a practitioner and better understand how acupuncture may be able to help you.

We look forward to speaking with you soon

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Life + Lemons have the utmost respect for your privacy and you can rest assured that your information will never be passed on to any 3rd party. We endeavour only to contact you intermittently with relevant information.